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Le Labo
Email Review

Welcome to the lab.

Kopi AI analysis from January 12, 2026

The email captures the brand's artisanal, high-end aesthetic perfectly through moody photography and generous whitespace. Its biggest weakness is the passive 'ghost button' CTAs that blend into the layout rather than driving clicks. To improve, the brand needs to inject more urgency or a clear 'start here' path for new customers.

Overall Score
C
78/100

Email Screenshot

Le Labo email screenshot

Quick Wins

  • Invert the hero CTA button (black background, white text) to make it the clear primary action.
  • Update button text from 'Explore' and 'Discover' to 'Shop Now' or 'View Scent'.
  • Add a 'Bestsellers' tag to the Santal 33 mention to provide social proof.
Improve with Kopi AI

Priority Actions

  • Incorporate a 'Discovery Set' offer to lower the purchase barrier for new subscribers.
  • Hyperlink the product images, not just the buttons, to increase the total clickable area.
  • Clarify the 'City Exclusives' value proposition to emphasize their limited-time availability.
Improve with Kopi AI

Category Breakdown

Detailed Feedback

Hero Impact

82/100
What's Working

The moody, high-contrast image of the laboratory desk immediately establishes the brand's 'slow perfumery' identity and artisanal positioning.

Improvements
Issue:Low-intent hero copy
Evidence:The sub-headline 'Le Labo crafts soulful fragrances...' is a passive brand statement.
Fix:Change the sub-headline to 'Discover your signature scent, freshly hand-blended to order.'

Visual Hierarchy & Layout

85/100
What's Working

The transition from a single-column hero to a two-column product grid is clean and prevents the email from feeling too long.

Improvements
Issue:Uniform section weighting
Evidence:The 'Our philosophy' section uses a large image and text block that rivals the 'Classic Collection' in scale.
Fix:Reduce the image size for 'Our philosophy' and increase the font size for the 'Classic Collection' and 'City Exclusives' headers to prioritize shopping.

CTA Strength

65/100
What's Working

Buttons are consistently styled and placed directly under relevant content blocks.

Improvements
Issue:Passive CTA copy
Evidence:Buttons labeled 'Explore the collections', 'Discover', and 'Explore'.
Fix:Update the hero CTA to 'Find Your Scent' and the collection CTAs to 'Shop Classic' and 'Shop Exclusives' to imply a more direct action.

Message Clarity & Tone

90/100
What's Working

The tone is perfectly aligned with the brand's minimalist and intellectual persona.

Improvements
Issue:Vague product value
Evidence:Text says 'Rare scents released once a year, inspired by cities.'
Fix:Clarify the exclusivity: 'Rare scents usually only found in their namesake cities—available here for a limited time.'

Offer & Value Proposition

70/100
What's Working

The value prop of 'hand-blended for you' and 'labels printed with your name' is clear and unique.

Improvements
Issue:High barrier to entry
Evidence:The email directs users to 'collections' but doesn't mention discovery sets or samples.
Fix:Add a small section or link for 'Discovery Sets' to give new customers a lower-cost way to try the brand.

Content Structure & Flow

80/100
What's Working

The flow from 'Who we are' to 'What we sell' to 'Why we do it' is a logical narrative for a welcome email.

Improvements
Issue:Dead-end content flow
Evidence:The email ends with the 'Our story' button.
Fix:Add a simple footer nav or a 'Shop All' button below the philosophy section to recapture users who scrolled to the end.

Readability & Scannability

92/100
What's Working

Excellent use of typography and line spacing. The short paragraphs are very easy to digest on mobile.

Improvements
Issue:Small font in grid
Evidence:Description text for 'Classic Collection' and 'City Exclusives'.
Fix:Increase description text size by 2px to ensure legibility on smaller mobile devices.

Personalization & Audience Fit

60/100
What's Working

The 'hand-blended for you' copy makes the product feel personal even if the email isn't tailored to a specific user.

Improvements
Issue:Lack of 'New Member' acknowledgement
Evidence:The copy 'Welcome to the lab' is the only nod to the new subscriber status.
Fix:Include a 'Start your journey' section featuring the top 3 best-selling scents (Santal 33, Rose 31, etc.) to help new users navigate the catalog.

Color & Contrast Notes

  • High-contrast black text on white background ensures excellent legibility.
  • The photography uses a desaturated, earthy palette that reinforces the brand's 'raw' aesthetic.
  • The primary CTAs (ghost buttons) have very low visual weight and fail the 'squint test' for prominence.
  • The consistent use of monochrome maintains a premium, gallery-like feel.

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